US embassy in UAE halts visa services for 2 weeks
Visa services paused May 15–29 as system transitions to new contractor
DUBAI: The United States Embassy in Abu Dhabi and the US Consulate General in Dubai will temporarily suspend all visa appointment and fee payment services from 15 to 29 May 2025.
The two-week halt is part of a transition to a new visa service provider, with the updated system set to launch on 30th May 2025, according to an official statement from the US Mission to the UAE.
The pause will affect those intending to schedule visa interviews or pay application fees during the specified period. However, appointments already scheduled before 19th May will not be affected and applicants are advised to attend as planned.
What's changing
With the introduction of a new contractor, applicants will experience changes in how they pay visa fees, book or reschedule interviews, access visa information, and manage document deliveries. All updates will go live after the transition period ends.
⚠️ Attention Travelers: From May 15 to 29, the visa appointment and fee payment system will be temporarily unavailable as the U.S. Embassy and Consulate transition to a new visa service provider. For more information—and to learn how to request an emergency appointment during… pic.twitter.com/eV9mUHM7JG
— US Mission to UAE (@USAinUAE) May 7, 2025
Between 15 and 29 May, no new appointments or payments will be processed. Applicants who have already paid but not yet booked interviews must do so before 19 May using the current system.
Emergency options available
For individuals facing urgent travel needs – including medical emergencies, critical business matters, or educational deadlines – emergency appointments may still be requested during the transition period. These requests must be submitted via the US Department of State’s visa platform.
Those instructed to drop off documents should do so before 24 May, as drop-off services will also be suspended during the transition.
UAE-US ties
This development coincides with increased diplomatic activity, as US President Donald Trump is set to visit the UAE, Saudi Arabia, and Qatar from 13-16th May – his first overseas tour since taking office in January. The visit is expected to highlight strategic alliances and explore potential defence and trade agreements.
Additionally, bilateral relations were enhanced last September when the UAE joined the Global Entry Programme, allowing pre-approved Emirati travellers expedited clearance upon entry to the US. This initiative aims to streamline travel while maintaining stringent security protocols.